A recent article in a local newspaper warned readers to check their E-ZPass statements for erroneous charges. I regularly check mine, so I decided to log-in to my account and take a look. Lo and behold there was an overcharge on a toll. I disputed the charge and the error was corrected.
Most statements are now viewed online where they are free or you may pay a fee to receive a paper statement in the mail. But, imagine how many of us don’t ever check our statements. Most people just assume the bank or merchant is always correct. Sometimes there are computer glitches in our automated society or an incorrect code may have been used. Think of the millions of dollars consumers might be getting overcharged.
Most people using ATM’s, gas stations and convenience stores don’t even take receipts, or simply throw them in the nearby trash. What kind of bookkeeping is this? If there is an error even though they are rare, how do you dispute it without any proof? Always check your statements whether they are online or on paper. And, please keep your receipts.
If you dispute any charge you feel is incorrect be sure to keep a record of all phone calls, including the names and positions of everyone with whom you speak. But be civilized; avoid cursing or being rude. If a phone call doesn’t resolve your problem it may be necessary to complain by writing.
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